RETURNS AND CANCELLATIONS

Please note: No refunds, returns, or cancellations are permitted under any circumstances. Given the delicate nature of my items, refunds and returns cannot be accommodated. In the unfortunate event of damage during shipping, I offer replacement items. To initiate this process, buyers must notify me within 14 days of receipt and provide clear photographic evidence of the damage. I will promptly send a replacement upon verification. However, replacements are not available for requests made beyond the 14-day window.

As I strive to fulfill orders promptly, cancellations cannot be honored once an order is received, as preparations for shipment commence immediately. In-stock items are prepared for shipment on the same day as the order is placed. I appreciate your understanding in this matter.

SHIPPING

I ship all orders via USPS Priority Mail, which typically arrives within 3-5 business days. Please note that I do not replace missing or lost packages. While all Priority Mail orders come with $100 of insurance automatically, any additional insurance above that is the responsibility of the customer. Kindly contact me before placing your order or immediately after to arrange for additional insurance.

It's important to understand that I have no control over the procedures or actions of the postal service or its employees. Therefore, I cannot be held liable for any mistakes made by them. Please understand that any errors on their part are not a reflection of my shop or myself.

If your parcel hasn't arrived, I advise you to contact your local postmaster for assistance. Unfortunately, I do not have access to any additional information regarding the whereabouts of your package, and I do not replace missing parcels.

Please be aware that I am not responsible for incorrect shipping addresses provided by customers. It's essential to ensure that your shipping address is accurate before placing your order. If you realize that the address is incorrect after placing your order, please send me a message promptly with the correct address. Please note that there may be an additional shipping charge, as shipping fees are based on weight and distance. This policy does not apply to items with free shipping.

All of my items are made to order with care and attention to detail. Please allow a minimum of 7 business days (unless otherwise noted) for your order to ship. While I strive to ship items promptly, please understand that during periods of high volume, delays may occur. As a solo artisan, creating each piece by hand, your patience is greatly appreciated. Rest assured, the wait will be worth it.